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11 September 2026

Know Your Rights: Understanding Larrouleta’s Free Consumer Mediation Service

When a holiday booking does not go as expected, what most guests want is simple: a fair, clear, and practical way to resolve the issue. Larrouleta’s free consumer mediation service gives customers that extra level of protection. If you have already contacted customer service in writing and still need help, you may be able to turn to MEDICYS for free mediation.

This guide explains Larrouleta’s free consumer mediation service, when it applies, how to use it, and what details you need to prepare. It is designed to help you act confidently and understand the next step if a dispute remains unresolved.

What is Larrouleta’s free consumer mediation service?

Larrouleta’s free consumer mediation service is a dispute-resolution option available to customers under the provisions of the Consumer Code concerning the mediation of consumer disputes.

In practical terms, this means that a customer has the right to use a free mediation service offered by SARL Camping Larrouleta. The mediation service named by the establishment is MEDICYS.

Here are the key points to know at a glance:

Key point Details
Mediation service MEDICYS
Cost to the customer Free
Who offers it SARL Camping Larrouleta
Time limit Within a maximum of one year after contacting the establishment’s customer service in writing
Online access www.medicys.fr
Postal address MEDICYS - Center of mediation and amicable settlement of the judicial officers - 73, Boulevard de Clichy, 75009 Paris
Telephone 01 49 70 15 93

For many consumers, mediation is a useful step because it can help move a disagreement toward a solution without immediately turning to more formal proceedings.

When can you use MEDICYS?

You can use MEDICYS after you have first contacted the establishment’s customer service in writing.

The stated rule is clear: the customer may use the mediation service within a maximum of one year after submitting that written contact to customer service.

Direct answer: When is mediation available?

Mediation is available after you have written to customer service, and it must be used within one year of that written step.

That timing matters. If you believe a dispute may require mediation, it is wise to keep a copy of your written message and note the date it was sent.

Why this process matters for guests

Travel and accommodation services involve planning, expectations, and personal budgets. When questions or disagreements arise, customers benefit from a process that is:

A mediation process can support constructive dialogue. It gives both sides a framework for reviewing a dispute and seeking an amicable outcome.

For guests, that can mean greater peace of mind before booking and more clarity if an issue later needs formal review.

The first step: contact customer service in writing

Before using Larrouleta’s free consumer mediation service, the first required step is to contact the establishment’s customer service in writing.

This written contact is important because it marks the start of the timeline tied to mediation access.

What counts as the essential first action?

The essential first action is:

  1. Write to customer service about your dispute.
  2. Keep a copy of what you sent.
  3. Record the date of that written contact.
  4. If the matter is not resolved, consider mediation through MEDICYS.

In any consumer dispute process, clear records help avoid confusion. A written complaint creates a reference point and shows that you first tried to address the issue directly.

How to contact MEDICYS

If you need to move forward, MEDICYS can be reached in two ways.

1. Online

You can contact the mediation service electronically at:

2. By post

You can also write to:

MEDICYS
Center of mediation and amicable settlement of the judicial officers
73, Boulevard de Clichy
75009 Paris

Telephone contact

Telephone: 01 49 70 15 93

These contact details make it easier for customers to choose the method that suits them best, whether they prefer digital communication or a paper trail by post.

A simple step-by-step guide to using Larrouleta’s free consumer mediation service

If you want a straightforward process to follow, use this checklist.

Step 1: Identify the issue clearly

Start by defining the dispute in a concise way. Focus on facts, dates, and the outcome you are seeking.

Step 2: Contact customer service in writing

Send your written complaint to customer service and keep a copy.

Step 3: Save supporting documents

Useful records typically include:

Keeping your file organized will help you present your case more clearly.

Step 4: Watch the one-year deadline

You must use the mediation option within a maximum of one year after contacting customer service in writing.

Step 5: Contact MEDICYS

Choose one of the official contact methods:

Practical tips before starting mediation

A calm and organized approach can make the process easier to manage. Here are practical tips to help you prepare.

Keep your documents together

Create one folder, digital or paper, that contains:

Be concise and factual

When describing a dispute, clarity helps. Stick to:

Check the deadline early

Do not wait until the last moment. Since mediation must be used within one year of the written customer-service contact, it helps to confirm your timeline as soon as possible.

Use the right channel for your preference

If you want speed and convenience, the online route may suit you. If you prefer formal postal correspondence, the mailing address is available.

Consumer mediation FAQ

What is MEDICYS?

MEDICYS is the mediation service offered by SARL Camping Larrouleta for consumer disputes.

Is Larrouleta’s consumer mediation service free?

Yes. The customer has the right to use the free mediation service offered by the establishment.

Do I need to contact customer service first?

Yes. You must first contact the establishment’s customer service in writing.

How long do I have to start mediation?

You have a maximum of one year after contacting customer service in writing.

How can I contact MEDICYS?

You can contact MEDICYS:

Larrouleta contact details to keep on hand

If you need to identify the establishment clearly in your records, these details are useful:

These details can be useful when reviewing contact information, identifying the business correctly, or preparing documentation linked to a complaint or mediation request.

Transparency builds trust

Clear legal information is an important part of customer confidence. By making Larrouleta’s free consumer mediation service available through MEDICYS, the establishment gives guests a defined path to follow if a dispute remains unresolved after written contact with customer service.

That matters because trust is not only built by services and facilities. It is also built by transparency, clear procedures, and accessible consumer rights.

If you are exploring practical information before a stay, it can also be helpful to review general contact details and other essential information about the campsite so you know where to turn if you need assistance.

Final takeaway

The process is simple to remember:

  1. Write to customer service first
  2. Keep a record of that written contact
  3. Use MEDICYS if needed
  4. Act within one year

Knowing your rights helps you travel with more confidence. If you need help with an unresolved dispute, you can contact MEDICYS online at www.medicys.fr or by post at 73, Boulevard de Clichy, 75009 Paris.

For general assistance, booking-related information, or direct contact with the campsite, reach out to CAMPING *** Larrouleta at 05 59 47 37 84 or info@larrouleta.com.